Return Policy

30-Day Return Policy:

We want you to be completely satisfied with your customized photo magnets. Therefore, we offer a 30-day return policy, allowing you to request a return within 30 days of receiving your order.

 

Eligibility for Returns:

Customized photo magnets are made specifically for you, and due to their personalized nature, they cannot be returned unless there is an error on our part (e.g., incorrect customization or defects). If your magnet is received damaged or not as ordered, please contact us within 7 days of receipt.

 

How to Initiate a Return:

To start a return for defective or incorrectly customized items, please reach out to us at photomagnetistry@gmail.com. We will guide you through the return process and provide any necessary instructions.

 

Damages and Issues:

Please inspect your customized magnets upon delivery. If you notice any defects, damages, or errors in customization, contact us immediately. We will evaluate the issue and work to resolve it promptly.

 

Exceptions / Non-Returnable Items:

Due to the personalized nature of customized photo magnets, they are generally non-returnable. However, items may be returned if they are defective or if the wrong item was sent.

 

Exchanges:

If you wish to create a new customized photo magnet, please place a new order. We cannot exchange customized items for different designs or images.

 

Refund Process:

If your return is approved, we will notify you and process your refund to the original payment method. Please allow some time for your bank or credit card company to reflect the refund in your account.

 

For any questions regarding your customized photo magnets, feel free to contact us at photomagnetistry@gmail.com. Thank you for choosing us for your personalized items!